CEO Portal: Citizen Reports, News & Events
A centralized portal designed for senior leadership to monitor citizen feedback, key announcements, and strategic events in a single, actionable view.
In active useLeadership visibilityEngagement & reporting
Objective
Provide leadership with a single place to understand how citizens and stakeholders are engaging with the organization.
Key modules
Citizen reports, news & announcements, events calendar.
Users
CEO, senior leadership, and selected operational teams who prepare content and responses.
Challenges
- Feedback and reports from citizens were spread across multiple channels, making it difficult to track themes and follow-ups.
- News and announcements were not consistently visible to leadership alongside operational signals.
- Events and key initiatives lacked a centralized, high-level overview for executive review.
Solution
PT. Pionir Inovasi Digital developed a CEO-facing web portal with carefully curated modules that bring together the most important signals in one place.
- Citizen Reports module with categorization, status tracking, and the ability to drill down into specific cases or themes.
- News & Announcements module for publishing and reviewing key updates relevant to leadership.
- Events & Calendar module to highlight strategic activities, visits, and organizational milestones.
- Role-based dashboards so that leadership views stay concise, while admins and operators can manage the details.
Impact
Leadership insight
Single view
CEO and senior leaders can review key signals in minutes instead of navigating multiple channels.
Engagement tracking
Structured
Reports and feedback are easier to categorize, monitor, and follow up on.
Communication
More consistent
Key updates and events are surfaced in a consistent, reviewable format.
Technology
Platform
- Next.js for the web application
- API layer using Node.js / Express.js
- Relational database for structured content
Experience
- Responsive design for desktop and tablet
- Role-based access for leadership & admins
- Deployments with SSL and hardened Nginx reverse proxy