Privacy Policy

At PT. Pionir Inovasi Digital (“we”, “our”, “us”), protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information when you visit our website or contact us:

• Contact information such as your name, email address, phone number, and company name when you submit a contact form or reach out to us.
• Usage data such as IP address, browser type, pages visited, and time spent on our site, collected through standard web server logs or analytics tools.
• Technical information related to your device and connection (e.g., operating system, screen resolution).

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support.
• Deliver and improve our IT consulting and software solutions.
• Maintain the security and reliability of our website and systems.
• Analyze how our website is used to improve content and user experience.
• Send you updates or information about our services if you have requested or agreed to receive them.

Cookies & Tracking

Our website may use cookies or similar technologies to remember your preferences and understand how you use our site. You can disable cookies in your browser settings, but some features may not function properly as a result.

Data Sharing

We do not sell or rent your personal data to third parties. We may share your information with:

• Trusted service providers (e.g., hosting, email, analytics) who help us operate our business and who are bound by confidentiality obligations.
• Authorities or legal entities if required by law or to protect our rights, safety, or property.

Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable laws, you may have the right to access, update, correct, or request deletion of your personal information. You may also object to or restrict certain processing activities.

To exercise these rights, please contact us using the details in the Contact Us section below.

Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us via the contact page or by email at info@pionirinovasidigital.co.id.